tag:blogger.com,1999:blog-34549182.post3884216642428743375..comments2023-08-24T00:52:49.703-07:00Comments on Software Asset Management: Here We Go Again...Cynthia Farrenhttp://www.blogger.com/profile/18249721588556110278noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-34549182.post-24175721885023603872008-04-30T07:02:00.000-07:002008-04-30T07:02:00.000-07:00Most clients simply don't know what they don't kno...Most clients simply don't know what they don't know when they are starting down a path towards any process - SAM or anything else. The result is poor planning and expectation setting. According to Gartner 40% of companies implementing ERP found that the actual time and money spent on achieving what they originally defined as “successful” exceeded the original estimate by over 50%. IT Asset and Service Management implementation fail at a similar rate.<BR/><BR/>There is no shame in this lack of knowledge, as Will Rogers said, "Everybody is ignorant, only on different subjects."<BR/><BR/>Because of this lack of knowledge, it is very difficult for an organization to do a realistic plan for anything without help. <BR/>Maciavelli wrote that, "A wise man ought always to follow the paths beaten by great men, and to imitate those who have been supreme, so that if his ability does not equal theirs, at least it will savour of it." <BR/> <BR/>When purchasing consulting advise on processes it is not in your best interest to choose a vendor - because the individuals from a single vendor MUST give you advise in a way that is specifically favorable to that vendor. In the case of SAM, that's rather like having the fox guard the hen house.<BR/><BR/>When purchasing consulting advise on product implementation if is not in your best interest to choose the vendor. All software implementation consultants need you to buy the product - else they have nothing to work on. But, Vendor consulting staff have a built-in conflict with your interests. <BR/><BR/>Since the vendor consultants are part of the vendor organization their interests are not in your real success. Rather, they are interested in the success of the software. As long as the software performs as promised, they have met their obligations. When it gets right down to it they are perfectly willing to go with the idea that the operation was a success, but the patient died.<BR/><BR/>Smart clients hire independent consulting to help them develop a vision and a realistic plan, based upon the client's needs - after some real education and discussion - instead of just implementing software.usedtowanderhttps://www.blogger.com/profile/16040656299839806251noreply@blogger.com